Refund & Return Policy

1. Return Window

We offer a 14-day return policy for unused items in their original packaging. Since candles are consumable and sensitive to heat, we cannot accept returns on candles that have been lit, melted, or damaged after delivery.

2. Damaged Items

If your item arrives damaged, please contact us within 48 hours of delivery with photographic evidence. We will issue a replacement or full refund immediately.

3. How to Request a Refund

To initiate a return, please reply to your Order Confirmation email or message us on WhatsApp with your Order Reference ID.

Last updated: 7/10/2026